Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and the company that operates PhotoSnap Plus ("PhotoSnap Plus", "we", "us"). By creating an account or using the Service you accept these Terms and acknowledge the Privacy Policy. If you accept on behalf of an organization, you represent that you are authorized to bind it, and "you" includes that organization. If you do not agree, do not use the Service.

• You must be at least 18 years old, or the age of majority where you live, to create an account.
• You must provide accurate information, including an email address you control, and keep it current. We use that address to confirm important actions (section 10) and to send notices under these Terms.
• You are responsible for safeguarding your credentials and for activity under your account, and must notify us promptly of any unauthorized use.
• Certain features, including free photos, purchases, and invitations, require a confirmed email address.

Presets, websites, photo balances, and purchases belong to a team. Each member has the role of admin, member, or viewer, with the permissions shown in the Service. Admins may invite and remove members, change roles, manage websites and billing, and delete the team. The organization or person that controls a team's admins controls the team and its content. A team must keep at least one admin while it has other members.

• The Service is charged per photo at the price shown in Pricing, payable in advance by purchasing packs. There is no subscription, minimum, or per-member fee. Prices exclude taxes unless stated, and you are responsible for applicable taxes.
• Each photo submitted through Bulk Edit, Edit a Photo, the website editor, or the API consumes one photo from the team's balance, as further described in the Service, including photos set aside by checks. Reprocessing the same photo within 24 hours, failed photos, and the Preview on a preset's page do not consume photos. When a team's balance is exhausted, processing stops until more photos are purchased.
• Payments are processed by Stripe under its terms. We do not receive full payment card numbers.
• Each person may receive 10 free photos once, after confirming their email. Free photos have no cash value and are not refundable or transferable.
• Refunds. If you purchase a pack by mistake and notify us within 14 days of purchase, we will refund the unused photos in it. Except as required by law, all other purchases are final and non-refundable, and no refund is given for unused photos when an account or team is deleted, closed, or suspended.
• Consumers in the EEA and UK. By purchasing a pack, you request that we make the photos available immediately and acknowledge that you lose your statutory right of withdrawal for photos once you begin using them. For unused photos, the 14-day mistake refund above applies.
• We will give at least 30 days' notice of a price change, which applies only to packs purchased after it takes effect. Purchased photos do not expire while the team exists.

• You retain all rights in photos you submit and in the resulting output. You grant us a limited, non-exclusive license to process each photo solely to provide the Service to you, which ends when the result is returned or, for a ZIP job, when its results are downloaded or deleted.
• You represent that you have all rights and consents necessary to submit each photo, including the consent of identifiable individuals where required by law, such as for minors or employees, and that our processing as described will not violate any law or third-party right.

You must not use the Service to:

• process content that is unlawful, that sexualizes minors, or that you have no right to use;
• create sexual or intimate imagery of any person without their consent, or deceive, harass, defame, or impersonate any person;
• identify, track, or profile individuals by their facial features; the Service locates faces only to crop and check photos and is not a facial recognition service;
• circumvent payment, balances, rate limits, or security measures, or interfere with, overload, scrape, or probe the Service without our written permission; or
• copy, resell, reverse engineer, or build a competing service from the Service's software, models, or output, except as permitted by law.

• The website editor and API operate only for websites listed by your team through their site IDs. You must keep that list accurate.
• Where you use the Service to process photos of your own customers or visitors, you are the controller of that processing and must provide all notices and obtain all consents required by law. We process such photos as your processor or service provider in accordance with the Privacy Policy and, on request, a Data Processing Addendum.
• We may change limits or the API to keep the Service fast and safe, will keep published interfaces stable where practicable, and will give notice before breaking changes.

Crops, cut-outs, adjustments, and checks are generated automatically and may contain errors; a check may miss a defect or flag an acceptable photo. You are responsible for reviewing output before relying on it, including for official identification, and must not use the Service's checks as the sole basis for a decision producing legal or similarly significant effects for an individual.

The Service, including its software, models, design, name, and logos, is owned by us or our licensors, and these Terms grant you no rights in it other than to use the Service as permitted here. You may provide feedback, which we may use without obligation. We may modify, add, or remove features, and will give reasonable notice before removing a feature you materially rely on. The Service relies on third-party providers, including Stripe and Cloudflare, whose services are subject to their own terms.

To protect your account, certain actions take effect only after you open a single-use link sent to your account's email address, including deleting your account and deleting a team. Such links expire after one hour, or earlier if your password or email address changes. We also send notices to that address when your password or email address changes and when your data is downloaded. An action confirmed through a link sent to your email address is treated as authorized by you.

To the extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation. We do not warrant that any output will be accepted for a particular purpose, such as an official document. Nothing in these Terms excludes or limits any warranty, guarantee, or right that cannot be excluded or limited under applicable law, including consumer guarantees under the laws of the EEA, the UK, or Australia.

We work to keep the Service reliable and to catch problems before they reach you. If the Service does not work as these Terms describe, tell us through Contact Support and we will make it right: at our choice, we will correct the problem, perform the affected work again, or restore any photos or other paid allowance the problem used up. To the extent permitted by law, this is our entire obligation and your only remedy for a problem with the Service, and we will not pay damages or refund amounts paid, other than a refund that section 4 provides or the law requires.

To the extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Where the law does not allow your remedy to be limited as described above, our total liability arising out of or relating to the Service or these Terms will not exceed the greater of the amounts you paid us in the 12 months before the event giving rise to the claim or US $100.

These limits do not apply to liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, gross negligence or willful misconduct, your payment obligations, your obligations under section 13, or any other liability that cannot be limited or excluded by law. If you are a consumer in the EEA or UK, we are responsible for foreseeable loss or damage caused by our breach of these Terms or our failure to use reasonable care and skill.

If you use the Service for business purposes, you will defend, indemnify, and hold harmless PhotoSnap Plus and its officers, employees, and agents from and against any third-party claims, losses, and expenses, including reasonable legal fees, arising out of photos you submit, your use of the Service in breach of these Terms or applicable law, or your failure to give a notice or obtain a consent required under section 7. We will promptly notify you of any such claim and give you reasonable control of its defense.

• You may delete your account at any time in Settings › Delete Account. Deletion takes effect when you open the confirmation link sent to your email address (section 10). Before deleting, you may download your data from Settings › Download My Data.
• Deletion is permanent and cannot be undone. It erases your account and the personal information associated with it as described in the Privacy Policy, and deletes every team of which you are the only member, together with its presets, websites, jobs, purchases, and photo balance. Where you are the only admin of a team that has other members, you must first make another member an admin or remove them.
• Deleting an account or team does not entitle you to a refund, and any unused photos are forfeited, except where a refund is required by law or available under section 4.
• We may suspend or terminate your access, or remove a website, if you materially breach these Terms, if your account has not been confirmed within 30 days of sign-up, if required by law, or to prevent harm to the Service, its users, or others. Where practicable and lawful, we will give notice and the reason, and an opportunity to resolve the issue. If we terminate the Service for convenience, we will refund unused purchased photos.
• Sections 4 (as to payments due and refunds), 5, 11, 12, 13, 15, and 16 survive termination.

These Terms are governed by the laws of the jurisdiction in which PhotoSnap Plus is established, without regard to its conflict-of-laws rules, and the courts there have jurisdiction over any dispute. If you are a consumer, you also benefit from any mandatory protections of the law of the country or state where you live, and may bring proceedings in its courts.

Before bringing a claim, please contact us through Contact Support or at [email protected] and give us 30 days to try to resolve it informally. These Terms do not require arbitration or waive your right to participate in a class action. Consumers in the EU may also use the European Commission's online dispute resolution information and their national consumer bodies.

• These Terms, the Privacy Policy, and any Data Processing Addendum you enter into with us are the entire agreement between you and us about the Service and supersede prior agreements on that subject.
• If any provision is held unenforceable, it will be enforced to the maximum extent permitted and the rest of these Terms will remain in effect. Our failure to enforce a provision is not a waiver.
• You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets, with notice to you, provided your rights are not reduced.
• Neither party is liable for delay or failure caused by events beyond its reasonable control.
• We may send notices to the email address on your account. You may send notices to us through Contact Support or at [email protected].
• The parties are independent contractors, and there are no third-party beneficiaries of these Terms.

We may update these Terms. We will revise the date above and, for material changes, notify account holders by email at least 30 days before they take effect, unless a change is required sooner by law or to address security or misuse. Continuing to use the Service after a change takes effect means you accept it; if you do not, you may stop using the Service and delete your account. The history below records each version.

November 12, 2026

Rewritten with plain-English summaries beside each section; added email confirmation of important actions, self-serve account deletion with no refund of unused photos, Download My Data, the consumer withdrawal notice for the EEA and UK, indemnity for business use, and informal dispute resolution with no arbitration. The limitation of liability now puts making it right (a fix, the work redone, or photos restored) ahead of any payment.

November 11, 2026

First version for PhotoSnap Plus.